General Terms and Conditions of ABC Taxi & Transfer KG
ABC Taxi & Transfer KG
Fürstenweg 176, 6020 Innsbruck, Austria
Company register number: FN 455254t, Register court: Regional Court of Innsbruck (Landesgericht Innsbruck)
VAT ID: ATU71280712
Trade licence: Passenger transport by car (Personenbeförderungsgewerbe mit Pkw), GISA numbers 28879886 and 28879992
Trade authority: Stadtmagistrat Innsbruck
Contact: info@abc-transfers.com | +43 512 259 181
Last updated: October 2026
This English version is provided for convenience. In the event of any discrepancy, the German version shall prevail.
1. Scope
1.1 These Terms and Conditions apply to all transport contracts between ABC Taxi & Transfer KG (“we”, “us”) and its customers, whether booked via the online booking form, by email or by telephone.
1.2 For consumers within the meaning of the Austrian Consumer Protection Act (KSchG), these Terms apply only insofar as mandatory consumer protection provisions do not provide otherwise.
1.3 Deviating terms of the customer apply only if we have agreed to them in writing.
2. Definitions
- Customer: the person who makes the booking and becomes our contractual partner.
- Passengers: all persons to be transported according to the booking confirmation. The customer may also be a passenger.
- Transfer / Ride: the agreed transport with vehicle and driver between the agreed pick-up location and destination.
- Partner companies: licensed transport companies that we engage to carry out transfers when required.
- Booking confirmation: the written confirmation of the booking sent by email.
3. Contractual partner and partner companies
3.1 The customer’s sole contractual partner is ABC Taxi & Transfer KG. We provide the transport ourselves with our own vehicles and do not act merely as an intermediary.
3.2 If we engage a partner company, we remain responsible to the customer for the proper performance of the transfer. All partner companies hold the required trade licence.
4. Booking and conclusion of contract
4.1 The customer’s booking request constitutes an offer to conclude a transport contract. The contract is concluded upon receipt of our booking confirmation.
4.2 The customer must be of legal age and have full legal capacity.
4.3 The customer must provide complete and correct information, in particular regarding pick-up time, pick-up location, flight or train number, number of passengers, luggage and a telephone number at which they can be reached during the journey. Please check the booking confirmation immediately and report any errors without delay.
4.4 The customer shall inform all passengers about the booking, any changes and these Terms and Conditions.
4.5 Minors may only travel when accompanied by an adult or with the written consent of a parent or legal guardian, which must be provided at the time of booking.
4.6 We recommend arriving at the airport at least 2 hours before departure and allowing approximately 20% extra time for traffic and weather when choosing the pick-up time.
5. Scope of services
5.1 We transport the passengers from the pick-up location to the destination in a vehicle of the booked category, driven by a driver holding a valid taxi driver licence.
5.2 Vehicle images on our website are for illustration only. We may deploy an equivalent or higher-category vehicle.
5.3 Stated journey times are estimates. Delays due to traffic, weather, road closures or official measures are possible.
5.4 Meet & Greet at the airport is included in the price.
6. Child seats, special luggage and additional stops
6.1 Child seats: We provide child seats free of charge if they are requested at the time of booking, stating the child’s age, height and weight. Statutory child restraint regulations are observed.
6.2 Special luggage: Skis, snowboards, bicycles, pushchairs, wheelchairs and pets must be declared at the time of booking. We may refuse undeclared special luggage if there is no room for it in the vehicle or if it compromises safety.
6.3 Additional stops: Additional stops must be agreed at the time of booking. Stops requested at short notice are possible where feasible and subject to a surcharge according to our price list.
6.4 Tipping is voluntary.
7. Luggage
7.1 The price includes one medium-sized suitcase and one piece of hand luggage per passenger.
7.2 For safety reasons, the permitted passenger and luggage capacity of the vehicle must not be exceeded. More passengers or luggage than booked may require a larger vehicle and a higher price. We will inform the customer of the price before the journey begins; the customer may accept it or cancel free of charge.
8. Prices and payment
8.1 The prices stated at the time of booking apply. All prices are final prices in euros including statutory VAT.
8.2 Payment methods: credit card, cash in the vehicle, bank transfer. We do not charge any surcharge for card payments.
8.3 Due date: For online bookings paid by credit card, the fare is due immediately. For payment in cash or by credit card in the vehicle, it is due at the end of the journey. For payment by bank transfer, the amount must be received in our account no later than 24 hours before the journey.
8.4 An invoice will be sent by email on request.
9. Waiting time
9.1 Free waiting time:
- Airport, railway station: 60 minutes from the actual arrival time of the stated flight or train
- All other pick-up locations: 30 minutes from the agreed pick-up time
9.2 After that, the driver will continue to wait by arrangement. We charge €17.50 (incl. VAT) for each started 15 minutes.
9.3 If the arrival is delayed because the customer provided an incorrect flight or train number, the waiting time starts at the agreed pick-up time.
10. Cancellation by the customer
10.1 Cancellations can be made by email to info@abc-transfers.com or by telephone. The time of receipt is decisive.
10.2 Cancellation fees, based on the fare:
| Time of cancellation | Cancellation fee |
|---|---|
| up to 24 hours before pick-up time | free of charge |
| less than 24 hours before pick-up time | 50% |
| after the driver has arrived at the pick-up location / no-show (Section 12) | 100% |
10.3 The customer is entitled to prove that we have incurred no loss or a significantly lower loss.
10.4 Amounts already paid will be refunded, less any cancellation fee, within 14 days using the original payment method.
10.5 Statutory right of withdrawal: Under the Austrian Distance and Off-Premises Contracts Act (FAGG), there is no statutory right of withdrawal for passenger transport contracts. The cancellation terms of this section apply.
11. Cancellation and changes by us
11.1 If we are unable to carry out a confirmed transfer, we will inform the customer without delay and, where possible, offer equivalent alternative transport. If the customer declines, we will refund the full fare.
11.2 We may propose changes for organisational reasons, such as a different pick-up time. The customer is not obliged to accept them; if declined, the original booking remains valid.
11.3 If the booking contains obvious errors (e.g. incorrect number of passengers or luggage, incorrectly calculated price), we will contact the customer. If this results in a different price, we will offer it for approval. If the customer does not agree, they may cancel free of charge.
12. Passenger no-show
12.1 A no-show occurs if the passengers do not appear at the agreed pick-up location within the free waiting time (Section 9) and cannot be reached at the telephone number provided.
12.2 Please contact us immediately at +43 512 259 181 if you are running late or cannot find the driver. We monitor flight and train arrivals and will arrange an alternative meeting point if necessary.
12.3 In the event of a no-show, we charge the full fare (Section 10.2); Section 10.3 applies.
12.4 For booked return transfers, we send a reminder. The return transfer remains valid even if the customer does not respond.
13. Driver no-show or delay
13.1 The driver will be at the pick-up location at the agreed time. If the driver is delayed by more than 15 minutes, we will inform the passengers by telephone or text message.
13.2 If the driver does not appear or is so late that waiting cannot reasonably be expected of the passengers, we will refund the full fare. We will reimburse necessary and reasonable additional costs for alternative transport (e.g. a taxi) upon presentation of a receipt, provided we are responsible for the delay.
13.3 If, according to the information provided, both the driver and the passengers were at the pick-up location but the transfer did not take place, we will investigate the matter and respond within 14 days.
14. Force majeure
14.1 In the event of extraordinary, unforeseeable events beyond our control (e.g. natural disasters, avalanche or road closures, strikes, pandemics, official orders), we are released from our obligation to perform for their duration.
14.2 We will inform the customer as soon as possible and, where possible, offer an alternative solution. If the transfer is not carried out, we will refund all amounts already paid in full.
15. Passenger conduct
15.1 We may refuse or terminate the transport if a passenger
- endangers the safety of the driver, other passengers or road traffic,
- is visibly impaired by alcohol or drugs to such an extent that safety is endangered,
- carries weapons or dangerous objects,
- threatens, insults or physically attacks the driver or other passengers, or
- violates the smoking ban or the seatbelt requirement despite being asked to comply.
15.2 In these cases, we retain the right to the fare, less any expenses saved.
15.3 The customer or passenger is liable in accordance with statutory provisions for damage caused through their fault, for example to the vehicle or through soiling. Special cleaning costs will be charged at actual cost.
15.4 Smoking (including e-cigarettes) is prohibited in the vehicle. Animals are transported in suitable carriers after prior registration; assistance dogs are always permitted.
16. Liability
16.1 We are liable in accordance with statutory provisions, in particular the Austrian Railway and Motor Vehicle Liability Act (EKHG).
16.2 We are not liable for damage caused by slight negligence. This does not apply to personal injury, nor, in relation to consumers, to damage to items we have accepted for transport.
16.3 We are liable for valuables, cash and documents in luggage only if they were handed to us separately for safekeeping or if we caused the loss through gross negligence or intent.
16.4 Items left in the vehicle are kept for 3 months. They are sent at the owner’s expense.
16.5 We are liable for missed flights or trains only if we caused the delay and the customer chose the pick-up time in line with our recommendation (Section 4.6). Liability for slight negligence remains excluded in accordance with Section 16.2.
17. Complaints
17.1 We ask that complaints be sent to info@abc-transfers.com within 10 days of the transfer where possible, so that we can clarify the matter quickly. Statutory claims and time limits remain unaffected.
17.2 We respond to complaints within 14 days.
18. Data protection
Information on how we process personal data can be found in our Privacy Policy. Information on the use of cookies can be found in our Cookie Policy.
19. Applicable law and place of jurisdiction
19.1 Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.
19.2 The place of jurisdiction for businesses is Innsbruck. For consumers, the statutory places of jurisdiction apply.
20. Final provisions
20.1 The version of these Terms and Conditions published at the time of booking applies. Later changes do not affect existing bookings.
20.2 Should any provision be invalid, the validity of the remaining provisions shall remain unaffected.
20.3 In the event of discrepancies between language versions of these Terms and Conditions, the German version shall prevail.